At Le Fenixo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website lefenixo.com and make purchases from our store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in several ways to improve your shopping experience:

a. Information You Provide:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via Stripe)

b. Automatically Collected Data:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring website

We collect this data using cookies and tracking technologies (e.g., Google Analytics and Pixels like Facebook, Instagram, and TikTok).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send you order updates and confirmations
  • Provide customer support
  • Improve website performance and user experience
  • Send marketing emails (only if you opt in)
  • Show personalized ads on platforms like Facebook, Instagram, TikTok, and Google
  • Prevent fraud and ensure secure transactions

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies for analytics and advertising.

  • Google Analytics helps us understand user behavior and improve our site.
  • Facebook/Instagram/TikTok Pixels allow us to serve personalized ads and track conversions.

You can manage or disable cookies through your browser settings. You can also opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

4. Payment Processing

We use Stripe to securely process payments. We do not store or access your full credit/debit card details. Stripe processes your payment using industry-standard encryption and security.

Read Stripe’s privacy policy here: https://stripe.com/privacy

5. Data Sharing & Disclosure

We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary to:

  • Process payments (e.g., Stripe)
  • Fulfill and ship orders
  • Provide marketing and analytics services
  • Comply with legal obligations or respond to lawful requests

All third-party partners are required to handle your data in compliance with applicable privacy laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfill your order, provide support, comply with legal obligations, or enforce our terms.

7. Your Rights

Depending on your location, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise your rights, contact us at [email protected].

8. Data Security

We implement appropriate security measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account information.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have collected information from a child, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website signifies your acceptance of those changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: [email protected]