At Le Fenixo, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for full details.

1. Return Eligibility

You may return most new, unused, and unopened items within 30 days of delivery for a full refund or exchange.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • A receipt or proof of purchase is required.
  • Certain types of items are non-returnable (see section 6).

2. How to Request a Return

To start a return, please contact us at [email protected] with the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photo of the item (if damaged or defective)

Once your return request is approved, we will send you instructions on where and how to send the item back.

Please do not send your item back without receiving return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

Once we receive and inspect your return, we will notify you via email.

  • Approved returns will be refunded to your original payment method within 5–7 business days.
  • Shipping costs (if any) are non-refundable, unless the return is due to an error on our part.

5. Exchanges

If you received a defective or damaged product and need an exchange, contact us within 7 days of receiving the item. We will send you a replacement at no additional cost.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software or digital products
  • Final sale or clearance items
  • Personal care items (e.g., opened cosmetics, hygiene products)

If you have questions about an item’s return eligibility, feel free to contact us before purchasing.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank (there may be processing delays)

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: [email protected]
🕒 Customer Service Hours: Monday–Friday, 9 AM–5 PM (EST)